Return & Refund Policy

Welcome to Face Net Mart. Please read our Return & Refund Policy carefully before making any purchase on our website.
By placing an order with Face Net Mart, you agree to the terms mentioned below.

No Refund Policy

Face Net Mart follows a strict No Refund Policy.
Once an order is placed and payment is successfully completed, the amount paid by the customer is non-refundable under any circumstances.
We do not provide refunds for:

Change of mind after purchase
Incorrect product selection by the customer
Delay in delivery caused by courier or external factors
Failure to read product descriptions properly
Personal preference or dissatisfaction after use
Promotional or discounted products
Digital products or services (if applicable)

Customers are requested to carefully review product details, specifications, pricing, and terms before placing an order.

Return Policy

Returns are accepted only in the following cases:

Product received is physically damaged
Wrong product delivered
Product received is defective at the time of delivery

To request a return, customers must contact us within 48 hours of delivery with:

Order ID
Product images/videos
Proof of damage or issue

Face Net Mart reserves the right to inspect and verify the issue before approving any return request.

Non-Returnable Products

The following items are not eligible for return or replacement:

Used or damaged products by customer misuse
Products without original packaging
Products returned after the allowed return period
Customized or personalized items
Clearance sale or discounted products
Digital products or downloadable services

Replacement Policy

If a return request is approved, Face Net Mart may provide:

Product replacement, or
Store credit (if applicable)

Refunds will not be issued in cash, bank transfer, wallet, or original payment method.
Replacement approval is solely at the discretion of Face Net Mart.

Cancellation Policy

Orders once placed cannot be cancelled after processing or shipment initiation.
Face Net Mart reserves the right to cancel any order due to:

Product unavailability
Pricing or technical errors
Suspicious or fraudulent transactions
Incomplete customer information

In such cases, appropriate resolution may be provided at the discretion of Face Net Mart.

Shipping Charges

Shipping charges, handling charges, and convenience fees are non-refundable.
Customers may be responsible for return shipping costs where applicable.

Damaged Package at Delivery

If the package appears damaged or tampered with at the time of delivery, customers are advised to:

Refuse acceptance of the package, or
Record proper evidence before opening the package

Failure to report delivery damage immediately may result in rejection of the claim.

Limitation of Liability

Face Net Mart shall not be responsible for any indirect, incidental, or consequential damages arising from the use of products purchased through the website.
All decisions regarding returns, replacements, and disputes shall be final and binding.

Changes to This Policy

Face Net Mart reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Customers are encouraged to review this page periodically for updates.